What? How is your dispute directly with the company rather than having Mastercard do it on your behalf helping anyone else? You're free to blog about it or whatever in either scenario, so your rant really makes no sense to me. You're not standing up for anyone else, and in fact, a bunch of chargebacks is more likely to force the company to change over just refunds that are handled internally and don't reflect badly on them.
One key difference is the amount of MindJet's time that you can tie up and consume over the matter. If a tiny fraction of customers started taking hours per refund, MindJet is in fact likely to change their refund stance.
The ideal outcome (for a MindJet hater) is to chew up as much time/energy of MindJet's (and as little of Chris's ideally) and THEN do the chargeback anyway.
I don't have that kind of time, so I'd fire off the minimum response to the company, then declare to my issuing bank that I was "unable to resolve it" with the company, get my chargeback and move on, but I do think that Chris's heart is in the right place here.
You are entitled to your opinion, Ryan, of course, and I thank you for sharing it. However, if you don't see how someone making a public stand against a company with questionable business practices might do anything, such as possibly motive that company to improve it's practices, then, unfortunately, I can't help you. Also, the MasterCard dispute resolution and chargeback process is a last resort. You are not allowed to dispute a charge without first trying to resole the matter with the vendor.
1. Again, nothing about doing a dispute / chargeback precludes you from making a public stand against the company, so you need to stop conflating the two; they're orthogonal.
2. You have already tried to resolve the matter, and according to your own post, you have reached the point where you qualify for the dispute resolution protection offered by Mastercard. So why are you bringing this up?
2) I'm not sure what "this" you're referring to, but we'll let it go. Regarding credit card dispute resolution process, I'm not following you on that either, but we'll let that go too. Regarding this MindJet incident, as of 60 minutes ago, the company has come to its senses :)
PS: I just noticed that the tagline of your company is "People are talking about your brand. Are you listening?"
