> Why don't they review the phone records and recordings of their phone calls regarding the patient?
They did review the call. The calls did not support the claims in the social media post. The physician posted the letter she received on Instagram and, to be honest, I’m having a hard time siding with the physician: https://www.instagram.com/p/DFlR1CrJ688/?img_index=4
Unless you believe that UHC’s lawyers are lying about their records (which I have no doubt many people will claim) then it appears the errors were primarily in the administration at the hospital.
Specifically, UHC did not demand she scrub out of surgery, but that she call back as soon as convenient. The physician spun it on social media as UHC demanding she leave surgery for the call immediately, but that seems like a miscommunication in the hospital staff.
They also appear to have records that the hospital submitted a request for outpatient surgery but they were doing inpatient surgery, which prompted the calls.
They did review the call. The calls did not support the claims in the social media post. The physician posted the letter she received on Instagram and, to be honest, I’m having a hard time siding with the physician: https://www.instagram.com/p/DFlR1CrJ688/?img_index=4
Unless you believe that UHC’s lawyers are lying about their records (which I have no doubt many people will claim) then it appears the errors were primarily in the administration at the hospital.
Specifically, UHC did not demand she scrub out of surgery, but that she call back as soon as convenient. The physician spun it on social media as UHC demanding she leave surgery for the call immediately, but that seems like a miscommunication in the hospital staff.
They also appear to have records that the hospital submitted a request for outpatient surgery but they were doing inpatient surgery, which prompted the calls.