Why don't they review the phone records and recordings of their phone calls regarding the patient? They were able to do that for my partner. They record all of their phone calls "for quality assurance purposes." I'm not surprised they're gaslighting now. It's how they always operate in these cases.
I wouldn't be surprised if the person they talked to actually worked for Optum which is why UHC is denying that they would ever do anything so insensitive as call a doctor to deny a claim mid-surgery.
> Why don't they review the phone records and recordings of their phone calls regarding the patient?
They did review the call. The calls did not support the claims in the social media post. The physician posted the letter she received on Instagram and, to be honest, I’m having a hard time siding with the physician: https://www.instagram.com/p/DFlR1CrJ688/?img_index=4
Unless you believe that UHC’s lawyers are lying about their records (which I have no doubt many people will claim) then it appears the errors were primarily in the administration at the hospital.
Specifically, UHC did not demand she scrub out of surgery, but that she call back as soon as convenient. The physician spun it on social media as UHC demanding she leave surgery for the call immediately, but that seems like a miscommunication in the hospital staff.
They also appear to have records that the hospital submitted a request for outpatient surgery but they were doing inpatient surgery, which prompted the calls.
I wouldn't be surprised if the person they talked to actually worked for Optum which is why UHC is denying that they would ever do anything so insensitive as call a doctor to deny a claim mid-surgery.