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Repairability is nice, but when so many parts are broken so soon after purchase (at least from my reading of the GP), the company should be replacing the whole laptop, not charging the customer and shipping one replacement piece at a time. It makes me worry about their quality control process and customer service.


They did ship a replacement laptop for the screen fix.

I was in rural Australia at the time, I would have massively preferred to be able to fix it myself instead of waiting almost 3 months for a replacement. Unfortunately, while I could do the diagnostic check myself, there was no way of fixing it myself.

When the battery died I was in Berlin. It was out of warranty at that point. Paying a couple hundred euros for a replacement motherboard was by far the cheapest and best option.

My first Macbook also had a screen die on it (they just handed me a replacement as it was still in warranty), so from my perspective we're 1:1 on QC for Apple and Purism.




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