Easily yes. Especially when you interact with companies the email is just a shitty gateway to their actual CRM/Ticketing Software.
Ignoring the general shittyness of email itself being plaintext or bastardized html that's destroyed the moment someone replies -- Different reply and quoting styles, emails |||||||| of every previous email in the thread. A haphazard mix of fonts, font sizes depending on the client, obnoxious signatures on every message. No one understands threads where threads in chat are immediately groked.
Ignoring all that. Unsolicited communication mediums can go die in the hell from whence they came. All communication that allows someone to message me without asking, where new identities can be minted like candy so they're impossible to block permanently. Awful. My inbox is just for password resets and spam now. Same with SMS, it's the messaging of last resort.
Being able to close your DMs to just actual humans you want to talk to is goated. Email, SMS, and my mailbox are just junk drawers ever since the marketing people got ahold of them.
While a good rant is always appreciated, I don't see how forcing people to install an app or having an online form (which will very probably ask for your email anyway) is any better. And to avoid abuse, email masking services work quite well.
It's just funny that with Communick I have a whole Discourse site setup because I was anticipating people weary of giving out email addresses, but in the end the majority of my customers just prefer to solve issues by email.
One could dream of a world where XMPP is relevant and that most clients support its HTML submission capabilities, but this is also not the timeline we're in.
Ignoring the general shittyness of email itself being plaintext or bastardized html that's destroyed the moment someone replies -- Different reply and quoting styles, emails |||||||| of every previous email in the thread. A haphazard mix of fonts, font sizes depending on the client, obnoxious signatures on every message. No one understands threads where threads in chat are immediately groked.
Ignoring all that. Unsolicited communication mediums can go die in the hell from whence they came. All communication that allows someone to message me without asking, where new identities can be minted like candy so they're impossible to block permanently. Awful. My inbox is just for password resets and spam now. Same with SMS, it's the messaging of last resort.
Being able to close your DMs to just actual humans you want to talk to is goated. Email, SMS, and my mailbox are just junk drawers ever since the marketing people got ahold of them.