The civil resolution tribunal is kind of a hybrid small claims court and arbitrator. It was originally started about a decade ago with limited scope over condo/HOA disputes and small claims, but has been expanded.
They have legal authority, but you can always appeal to the provincial courts (which almost never works out, I think they agree with CRT decisions in 95% of cases)
Air Canada baffles me. Their front line employees are powerless and frequently hostile. But I have never submitted a complaint to corporate without being given at least $200 CAD worth of flight credit. Most recently I was yelled at and hung up on by a customer service agent, I got a coupon for 20% off any itinerary with up to 4 passengers. I’m not even a member of their rewards program!
Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedback” or “comment” because I figure they never action on those.
So I submit my “complaint”.
A few months later, I get a response clearly showing that they didn’t read what I wrote, and almost certainly didn’t put in any plan to fix it; but they gave me a $400 credit.
I wasn’t even angry in my “complaint”. Maybe I need to be nicer in my actual complaints in general in the future.
Thought it was a scam when I got the response but I’ll take it.
They have legal authority, but you can always appeal to the provincial courts (which almost never works out, I think they agree with CRT decisions in 95% of cases)
Air Canada baffles me. Their front line employees are powerless and frequently hostile. But I have never submitted a complaint to corporate without being given at least $200 CAD worth of flight credit. Most recently I was yelled at and hung up on by a customer service agent, I got a coupon for 20% off any itinerary with up to 4 passengers. I’m not even a member of their rewards program!