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Yo what was air Canada thinking here... 1 week after the flight, and he even provided the death certificate?

How'd anyone let this go to 'court' (I'm not Canadian, it's a tribunal idk what that is) for $600. And I'm guessing it's Canadian so it's more like $400 US. What kind of point were they trying to prove here.

I legitimately think you could talk amazon support into giving you that over a broken product.




> And I’m guessing it’s Canadian so it’s more like $400 US.

FYI, to a Canadian, $600 CAD feels like what $600 USD feels like to an American. Canadian wages aren’t 30% higher in numerical value than US wages.


Granted, I’m an American and I’ve had a couple glasses of wine tonight, but I’ve read this comment like 8 times and it still makes no sense to me.


The currency is worth 30% of a U.S. dollar but the cost of living is also significantly lower, so to a person living in either country $600 feels like about the same amount of money.


The cost of living is often not lower in Canada. Average housing cost is now significantly higher in Canada and for those Canadians with an easy path to move to the US (like SW developer, engineer or doctor), the numbers I am recently seeing are salary of 2-3x in the US, housing cost 0.5 to 0.7x, and other cost of living a bit less.


Where are comparable locations half as expensive in the US? I agree that Canadian salaries trend much lower.


"Comparable locations" is very subjective, but Vancouver vs Denver is one I've heard of that seemed convincing to me. Then again, I've never been to Denver.


Those cities are not remotely comparable. Vancouver and Seattle are a much better comparison. From a cursory search an average home in Vancouver is $CAD 1.1 mil and an average home in Seattle is $USD 800k. So once you take into account exchange rate they are actually fairly similar.


You're right about the comparison between Seattle and Vancouver, but "housing is half the price" is a common comment from Canadians that have made the move (both online and people I know personally). It may be an exaggeration, but the US has 10x the population and more medium-large cities to choose from so I think it's somehow true at least some people can find a significantly cheaper place that is personally comparable and has a job for them. If you're a software engineer that lives in Vancouver (1x salary, 1x housing prices) and loves the mountains and wants to move to another mountain-adjacent place, Denver (2x salary, 0.5x housing prices) is indeed pretty enticing compared to Seattle (2.5x salary, 1x housing prices) or Calgary (1x salary, 0.4x housing prices).[1]

[1] Guess but not complete wild-guess multipliers


I agree. There are lots of places in Canada with 0.3x house prices but once you filter for 1x salary and places which are nice to live in Canada you are left with an empty set.

The ideal situation is you get a remote job in Canada for 1x salary and live in a nice place with 0.3x houses. That is my current setup.


> but the cost of living is also significantly lower,

You can look at random things like groceries, homes or car insurance to see that this isn't really true. 600 USD (or even 600 CAD) goes a heck of a lot further in most of the USA.


it's a tribunal idk what that is

The Civil Resolution Tribunal is better known as "online small claims court". It's something BC introduced a few years ago to streamline the process.


Yeah the real story seems to be garbage customer service: by the AI and humans at Air Canada. Perhaps the bot is implemented perfectly to match the humans it replaced.


The civil resolution tribunal is kind of a hybrid small claims court and arbitrator. It was originally started about a decade ago with limited scope over condo/HOA disputes and small claims, but has been expanded.

They have legal authority, but you can always appeal to the provincial courts (which almost never works out, I think they agree with CRT decisions in 95% of cases)

Air Canada baffles me. Their front line employees are powerless and frequently hostile. But I have never submitted a complaint to corporate without being given at least $200 CAD worth of flight credit. Most recently I was yelled at and hung up on by a customer service agent, I got a coupon for 20% off any itinerary with up to 4 passengers. I’m not even a member of their rewards program!


Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedback” or “comment” because I figure they never action on those.

So I submit my “complaint”.

A few months later, I get a response clearly showing that they didn’t read what I wrote, and almost certainly didn’t put in any plan to fix it; but they gave me a $400 credit.

I wasn’t even angry in my “complaint”. Maybe I need to be nicer in my actual complaints in general in the future.

Thought it was a scam when I got the response but I’ll take it.




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