What a great question. Perhaps the answer is “not entirely” but draw up some best effort contingency plans (pool of contractors, insurance cover, etc). I still wouldn’t be highlighting how few support staff I have per customer like this in either case!
Ha I definitely agree with you there. While impressive from the company's standpoint, I'm not sure it's something I'd highlight either. If anything, learning this would steer me away as a prospective client.
