Is that something you can reasonably prepare for as a company? Like just keep a bunch of extra support people on payroll in case there's a catastrophic event?
It's about not optimizing for a single variable. If you're trying to reduce headcount (and payroll cost) as a single goal, your business becomes a brittle shell subject to disruption by any number of circumstances. Investing in some redundancy is responsible to your shareholders and respectful to your customers.
What a great question. Perhaps the answer is “not entirely” but draw up some best effort contingency plans (pool of contractors, insurance cover, etc). I still wouldn’t be highlighting how few support staff I have per customer like this in either case!
Ha I definitely agree with you there. While impressive from the company's standpoint, I'm not sure it's something I'd highlight either. If anything, learning this would steer me away as a prospective client.
