Netflix does this annoying thing where "Continue watching", "My list", "Trending now", and "Watch it again" appear in randomly different orders each time you log in. It would be like if Word randomly put the File menu on the right sometimes.
This is the most annoying thing. I am confident Netflix and others have data that this increases “stickiness” or some other made up engagement metric, but as a user, it just leaves me frustrated.
Lies, damn lies, and statistics—whenever a company relies too much on data to influences UX or content I feel like we end up with a bad UX and bad content that only superficially increases short-term engagement.
Data-driven decisions only go so far, IMO, and often the search for more data leads to blatant user privacy violations. Personally, I wish we could go back to the dictatorship-style UX: one person is ultimately in charge of UI. They have the final say in every UI decision for that application. At least that’s consistent!