Dell and Lenovo both come to you if you choose the right warranty plan. It beats the heck out of the Genius Bar.

Yes I have Pro Support (on-site, 24h) but they don't have the part (keyboard in this case) in stock so the earliest they can do is Wednesday (when I called Thursday) which is no good for me as I am over the Atlantic that day. Not Dell's fault that I am not available but I had hoped they would have a keyboard in stock or could at least get one next day but apparently that wasn't possible. I ended up initiating a return so it will be picked up the following week.

We do have Lenovo on site! Sometimes they're there same day, or next business day. It's pretty awesome.

Yeah Apple are not perfect but the luck of the draw has given me several faulty Dell's and no faulty Mac's. Which am I going to prefer? :)