Oh it isn't a good comparison I agree with that. I can't help but be pissed off with Dell though. This isn't the first problem I have had with their "premium" laptops either. I only bought the 9570 as Apple was silent on upgrades to the MBP at WWDC but it has been the worst purchase I have made in years.
The MBP may be expensive but I have never had any issues with my previous MBPs so I feel much more confident buying one. I have a busy week this week with a lot of travel and I have to now make do with this XPS with a half working spacebar as Dell's "ProSupport" can't get me an engineer until Wednesday while I am on an flight! I am just so frustrated right now.
XPS 13 9370 has been the best purchase I've made in years, and Dells customer support really isn't too bad considering they don't have stores in every city like Apple does.
MBP's have their own sets of issues, and aren't flawless either.
Yes I have Pro Support (on-site, 24h) but they don't have the part (keyboard in this case) in stock so the earliest they can do is Wednesday (when I called Thursday) which is no good for me as I am over the Atlantic that day. Not Dell's fault that I am not available but I had hoped they would have a keyboard in stock or could at least get one next day but apparently that wasn't possible. I ended up initiating a return so it will be picked up the following week.
The MBP may be expensive but I have never had any issues with my previous MBPs so I feel much more confident buying one. I have a busy week this week with a lot of travel and I have to now make do with this XPS with a half working spacebar as Dell's "ProSupport" can't get me an engineer until Wednesday while I am on an flight! I am just so frustrated right now.