You've got a point, and I tried to be understanding about the slow customer support response, but after a certain point the _growing pains_ excuse just does not pass muster. Coinbase has been around for years and their business model would seem to be dependent upon rapid adoption/growth of BTC/ETH/LTC. So, they knew this day would come and should have had processes in place to handle the influx (of traffic and related customer support requests). I just cannot _understand_ how a business could misplace $NON_TRIVIAL_AMOUNT_OF_BTC and then not respond to their customer's inquiries about it for _days_ at a time.