Coinbase is simply suffering from insane growth pains. I mean, come on, they are adding half a million new users per week! Of course support isn't going to be very responsive.
Funny how they are coping with signing up users just fine. Takes about 5 mins for somebody to check your ID and create an account.
Support however seems not to be a priority to them.
Interesting. I'd assume that these methods are probably more effective than a manual review by your average person anyway, but there are certain areas where I would expect automation to be at least frowned upon.
You've got a point, and I tried to be understanding about the slow customer support response, but after a certain point the _growing pains_ excuse just does not pass muster. Coinbase has been around for years and their business model would seem to be dependent upon rapid adoption/growth of BTC/ETH/LTC. So, they knew this day would come and should have had processes in place to handle the influx (of traffic and related customer support requests). I just cannot _understand_ how a business could misplace $NON_TRIVIAL_AMOUNT_OF_BTC and then not respond to their customer's inquiries about it for _days_ at a time.
