I think this could be successfully trained to walk many people through all kinds... | Hacker News

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feld on June 22, 2015 | parent | context | favorite | on: A Neural Conversational Model [pdf]

I think this could be successfully trained to walk many people through all kinds of basic support issues... using years of tech support chat logs would probably make this a breeze.

joelthelion on June 22, 2015 [–]

One problem is that when the machine says it's doing something, it's actually not doing anything. The chat logs don't contain information about the actions of the tech.

feld on June 23, 2015 | [–]

The chat logs might not, but I'm sure the actions of the representative are logged somewhere and they could be reconciled.

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