Well I went through an approximately similar process in an Apple Store in the UK.
What was proper shit is the Genius Bar dude tore the original printed receipt in half for the initial purchase (handed over to act as proof of purchase) and wouldn't issue a receipt for the replacement machine. Total PITA from a receipt/warranty/tax claim POV and probably completely illegal.
I flipped my shit, spoke to the store manager and was simply asked to leave and there was nothing more they would do.
So yes, scumbags. Makes Dixons and Argos in the 1990s look good.
Edit: ironically my boss just came back from lunch after flipping his shit at them because they want to charge him £200 to replace his iPhone 6 after the WiFi packed in.
What was proper shit is the Genius Bar dude tore the original printed receipt in half for the initial purchase (handed over to act as proof of purchase) and wouldn't issue a receipt for the replacement machine. Total PITA from a receipt/warranty/tax claim POV and probably completely illegal.
I flipped my shit, spoke to the store manager and was simply asked to leave and there was nothing more they would do.
So yes, scumbags. Makes Dixons and Argos in the 1990s look good.
Edit: ironically my boss just came back from lunch after flipping his shit at them because they want to charge him £200 to replace his iPhone 6 after the WiFi packed in.