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It doesn't even need to be an Apple Store. When my SSD died after the 1 year apple warranty I called Apple and was given an option of several Apple certified shops around me.

They told me there that it usually takes a few days for apple to authorize the repair after the 1 year vendor warranty, but I was able to pick up my laptop again on the next day in the morning.



My Macbook died last month after 15 months, outside of the 1 year warranty. I had bought it from Apple's website.

The local certified shop wanted £99 to diagnose the problem. Apple weren't particularly helpful when I asked for help to get the fee waived (their staff in the US don't know about the UK Sale of Goods act, understandable perhaps), so I had to take a 40 minute train journey to my nearest Apple store.

The Apple store diagnosed the problem and immediately offered to repair it for free 'under UK consumer law'. I was pretty happy with the experience, but would have preferred if the local certified shop had been able to diagnose and repair the laptop for free instead.




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