Yup, I get some support requests where I have to explain to the customer that they never bought the software. They'll tell me the Photoshop Tutorial they downloaded my software from, inevitably with a link to a Rapidshare download. They're not looking at URLs and might not even understand they're downloading from a different website to the tutorial. Some have told me they got my software from "a Photoshop Tutorial that you advertised your software on". Ugh.
It's worth noting that while I have customers of all ages, many are older / elderly (many in their late 60s and a few in their 80s & 90s). They're not the most tech savvy, they don't understand the cracking scene & some need a lot of time-consuming handholding. Often wonderful & friendly folks, but they don't grok computers the same way the usual Hacker News reader will.
It's worth noting that while I have customers of all ages, many are older / elderly (many in their late 60s and a few in their 80s & 90s). They're not the most tech savvy, they don't understand the cracking scene & some need a lot of time-consuming handholding. Often wonderful & friendly folks, but they don't grok computers the same way the usual Hacker News reader will.