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>"I see this argument a lot of time but I still don't really know how exactly that redeems companies bad business practices and user hostility."

It's not supposed to redeem them, that's where you took a wrong turn.

>"What is the purpose of this argument? Saying that it's ok? If not, what else?"

I believe the purpose is to tell people to "relax, it'll solve itself", or perhaps: "relax, if there was no coercion, then this is precisely what the market wants, or is willing to bear"



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