There's some useful information in there, though if you need it professionally hopefully you already know most of it. This may be a good article to point the "power users" you know to.
One thing that I didn't really see covered is identifying problem components/drivers. For that, you can either follow the assorted online instructions for debugging memory dumps, or you can simply use Nir Sofer's Blue Screen View from http://nirsoft.net/utils/blue_screen_view.html - it's much simpler.
And it's probably worth checking whether your Windows boxen are configured for full memory dumps or minidumps - most of the time you want minidumps which will keep multiple versions taking very little space. Most folks reading HN probably don't need 8+GB full memory dumps if their Windows boxes crash.
When I was working desktop support, Blue Screen View and the Microsoft debugger turned out to be rather valuable tools when trying to find out which component or driver was causing issues. As an example, I had an issue where a buggy driver for Symantec Network Protection was causing machines to crash. No matter how many support tickets or emails I exchanged with headquarters IT, they didn't believe me. It wasn't until I went to them with minidumps and reports from Blue Screen View that they finally did and pushed out an update that fixed it.
The Maximum PC article seems to be a reasonable troubleshooting guide from the brief look I had. In my experience mystery computer problems are (in rough order, not limited to Windows, YMMV) memory, power supply, physical problems (connectors, etc), and drivers.
One thing that I didn't really see covered is identifying problem components/drivers. For that, you can either follow the assorted online instructions for debugging memory dumps, or you can simply use Nir Sofer's Blue Screen View from http://nirsoft.net/utils/blue_screen_view.html - it's much simpler.
And it's probably worth checking whether your Windows boxen are configured for full memory dumps or minidumps - most of the time you want minidumps which will keep multiple versions taking very little space. Most folks reading HN probably don't need 8+GB full memory dumps if their Windows boxes crash.