Notice he didn't say it WAS a rock solid product, he said they were dedicated to making it one.
It isn't surprising it has issues; the Surface line is a little less than 2 years old.
The iPhone wasn't polished from day one; it took them a few years too. I don't think it was until the end of the 3G, somewhere around the iPhone 4, where the iPhone was generally accepted as a well-polished product. Which, I might add, was a timespan of ~3 years.
It isn't surprising it has issues; the Surface line is a little less than 2 years old.
The iPhone wasn't polished from day one; it took them a few years too. I don't think it was until the end of the 3G, somewhere around the iPhone 4, where the iPhone was generally accepted as a well-polished product. Which, I might add, was a timespan of ~3 years.