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But do managers know how to measure performance? Really?

In an enterprise situation, for example, do "customers" really know if they love the software, or the presentation that sold them the idea, or perhaps they asked for something to be built wrong.

I would suggest that "very few managers have such a good eye for performance" no matter the metric.




When I was a low-level employee using custom-built SAP crap, I could have easily lost my job if I dare suggest an "improvement" on the software.




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