I would like to suggest that you need to improve the quality of feedbacks you provide to theme developers when their submissions get rejected. Theme developers work hard to develop themes and they atleast deserve a proper feedback about what are the exact reasons their submission got rejected. This will help them make changes and improve the design if possible. I understand that to maintain the quality of themes in your marketplace you need to reject some themes but why not do it with a proper feedback? Is it that much time consuming?
At them moment they just get a standard reply that their item must be improved in one or more of the following areas:
- Visual quality and appeal
- Technical quality
- Originality
This is a terrible form of communication and a terrible user experience for theme developers who provide all the themes you sell at your marketplace. I wish you take some time out and do something about it.
I would like to suggest that you need to improve the quality of feedbacks you provide to theme developers when their submissions get rejected. Theme developers work hard to develop themes and they atleast deserve a proper feedback about what are the exact reasons their submission got rejected. This will help them make changes and improve the design if possible. I understand that to maintain the quality of themes in your marketplace you need to reject some themes but why not do it with a proper feedback? Is it that much time consuming?
At them moment they just get a standard reply that their item must be improved in one or more of the following areas:
- Visual quality and appeal
- Technical quality
- Originality
This is a terrible form of communication and a terrible user experience for theme developers who provide all the themes you sell at your marketplace. I wish you take some time out and do something about it.