This post articulates a problem that is an order of magnitude worse in East Asia. We are working in Cambodia and Laos (we gave up on Thailand, they're a basket case) to encourage tech startups and develop talent that can think on their own in the workplace.
People here are not just willing to learn but enthusiastic. But they are like Paul Graham's baby birds, they don't even know what to learn or how to begin.
The Chinese education model is based on the idea that a student is an open vessel that the teacher pours their wisdom into. More often than not, that pouring consists of little more than route memorization of lists and facts. Computer education is little more than teaching how to operate GUI applications without any understanding of what they are doing.
Save a document? I asked my staff last year why you save documents and what happened when you clicked on "save" (no one had heard of C-c). No one had a clue. Digging deeper I found that half of them didn't have a clear idea what a file or file system was. And these were people who had graduated from technical schools! This wasn't the case even five years ago before Android and the iPhone became ubiquitous.
And that is part of the problem, mobile devices are little more than consumer electronics rather than general purpose computers. Everything is abstracted away from the user so there is less chance for people to learn how things work.
Last night my partner who is on a business trip in Tokyo, asked me to check his girlfriend's android phone because he hadn't been able to get through to her on Viber for a couple of days. When I checked her phone, it turned out that she had tried to install a new game, did a factory reset to free up memory, installed the game and then wondered why she had no email, facebook or viber on the phone...
When I get new staff, the most difficult thing to teach them is that if they have completed a task that had been given to them, that they have to hand in the work and ask for a new task. But it gets even worse. Many times, if they run into a problem in the task they just give up and don't tell anyone. When you ask them what happened, they give you a blank look and say something like, I couldn't open the file. So instead of asking someone for help they spent the next three hours on facebook until a manager noticed. Very frustrating.
The problem is that they have never been allowed to take responsibility for trying to solve a problem on their own. Traditional management and education systems here reward blind, literal obedience which is coupled with an abject fear of failure.
It's not enough to teach people how to think for themselves. They must have the freedom to fail, and be given the responsibility that goes along with it. We have our work cut out for us....
> When I get new staff, the most difficult thing to teach them is that if they have completed a task that had been given to them, that they have to hand in the work and ask for a new task. But it gets even worse. Many times, if they run into a problem in the task they just give up and don't tell anyone. When you ask them what happened, they give you a blank look and say something like, I couldn't open the file. So instead of asking someone for help they spent the next three hours on facebook until a manager noticed. Very frustrating.
I'm sure that's completely down to a lack of thinking for oneself, and not, say, a stronger desire to be on Facebook than to do one's job ;)
I lived in Thailand for 16 years. We had a successful 3D animation studio in Osaka that had lot's of business but our expenses were so high that we weren't making a profit. We thought that moving to Thailand would save us money, and we wouldn't have to live in a damp shoebox smelling of stale cigarettes (actually I loved Japan, but it's just too damn expensive).
At that time (in the 90's) it was still a pain in the ass to get a work visa and run your own business, but it could be done with a bit of money paid in the right places.
But as the years passed by, the government kept changing immigration rules almost every other month. The amount of paperwork needed to renew visas increased dramatically. You have to have a map showing where you live. You have to show photos of you working in your office, photos of you and all of your staff outside your office. We had an application turned down one time because I wasn't wearing the same color shirt as the staff in the photo.
Then they came down hard and changed ownership laws so that foreigners can't own 51% of a Thai company and closed the common loophole of using proxy shareholders.
Meanwhile we had been having a terrible time with Thai staff. Cambodian and Laos workers don't know how to learn but they try very hard to learn, and put real effort into learning english (which we need in order to deal with our customers around Asia). We are primarily a Unix and Linux shop (back then we were using SGI workstations for animation, modeling and rendering). But we had a difficult time finding staff who could even be bothered to learn different systems.
So it finally got to the point where we closed up shop, and I continued to live in Thailand, but ran my business out of Hong Kong (where I lived for 10 years before Osaka).
But in the end, the cost of living in Thailand had grown so high, and immigration had become such a pain in the ass that I finally gave up even living there.
We've now consolidated all of our business and are headquartered in Phnom Penh and it's been, all in all a very good experience. In thailand, expats spend 15-20% of all conversations talking about visas (even if you have a work/marriage/retirement visa). In the past year in Cambodia I don't think the subject has come up more than a couple of times).
I love Thailand in many ways, but the governments xenophobia, and the tendency for girls there to treat you as an ATM card with no pin number just wore me down.
> the tendency for girls there to treat you as an ATM card with no pin number just wore me down.
Here's some advice: Choose your girlfriends more wisely.
I've lived in Thailand for 14 years. I don't have the issues you mention with visas. When I ran a company here I hired a lawyer to take care of it. No issues. I no longer run a company here but still hire a specialist to take care of my visa. It costs me a little bit of money and maybe a couple of hours of my time per year.
I didn't have the same issues with Thai staff either. I found them to be (mostly) hard working and good at what they did. The language barrier was sometimes an issue but that's because I wasn't fluent in Thai at the time.
I know a lot of (tech and other) entrepreneurs here. Apart from the normal difficulties I wouldn't say any of us have problems running companies here or maintaining relationships. I've had maybe three or four conversations about visas.
Foreign ownership laws are problematic, which is why I would't recommend starting a company here as a foreigner. The other issues you're talking about are pretty foreign to me and I wouldn't say your experience is representative of expats here.
Cost of living has certainly gone up. That has pros and cons.
Since you don't have any contact details in your profile.. I play a lot in Unity3D these days and am Phnom Penh-based (well returning from a break on Wednesday). If you wanna grab coffee one fine day and chat about "digital biz in SEA", then just holler!
Email sent. If anyone is interested in what we're doing in Cambodia, (which is relevant to helping people to think on their own) please check out our web site http://chenla.la/studyhall.html and our longer term vision http://chenla.la/plancddr.html
People here are not just willing to learn but enthusiastic. But they are like Paul Graham's baby birds, they don't even know what to learn or how to begin.
The Chinese education model is based on the idea that a student is an open vessel that the teacher pours their wisdom into. More often than not, that pouring consists of little more than route memorization of lists and facts. Computer education is little more than teaching how to operate GUI applications without any understanding of what they are doing.
Save a document? I asked my staff last year why you save documents and what happened when you clicked on "save" (no one had heard of C-c). No one had a clue. Digging deeper I found that half of them didn't have a clear idea what a file or file system was. And these were people who had graduated from technical schools! This wasn't the case even five years ago before Android and the iPhone became ubiquitous.
And that is part of the problem, mobile devices are little more than consumer electronics rather than general purpose computers. Everything is abstracted away from the user so there is less chance for people to learn how things work.
Last night my partner who is on a business trip in Tokyo, asked me to check his girlfriend's android phone because he hadn't been able to get through to her on Viber for a couple of days. When I checked her phone, it turned out that she had tried to install a new game, did a factory reset to free up memory, installed the game and then wondered why she had no email, facebook or viber on the phone...
When I get new staff, the most difficult thing to teach them is that if they have completed a task that had been given to them, that they have to hand in the work and ask for a new task. But it gets even worse. Many times, if they run into a problem in the task they just give up and don't tell anyone. When you ask them what happened, they give you a blank look and say something like, I couldn't open the file. So instead of asking someone for help they spent the next three hours on facebook until a manager noticed. Very frustrating.
The problem is that they have never been allowed to take responsibility for trying to solve a problem on their own. Traditional management and education systems here reward blind, literal obedience which is coupled with an abject fear of failure.
It's not enough to teach people how to think for themselves. They must have the freedom to fail, and be given the responsibility that goes along with it. We have our work cut out for us....