I got it... I'll get back to you in a bit.. I still have the emails from the ticket.. I'll forward them to you.
I had a very positive opinion of EasyDNS before it happened.. I was lucky enough to have already moved to another service a few days before so there wasn't any site disruption... but your rep didn't know that.
What you're describing isn't supposed to happen and I want to figure out how it did.