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What is the difference between reporting a problem and seeing if it was a local SNAFU?


For example, checking downforeveryoneorjustme.com or asking if a co-worker can reach a web site is different from contacting the site's operators to tell them about the trouble you're having.


How is this related to anything we are talking about?


It's related because it's another example of discovering a local symptom and attempting some investigation before emailing YC/PG.

I attempted an analogous investigation before posting. I tried Private Browsing mode, which worked. I tried different browsers, which didn't. The next step in my investigation before emailing YC/PG was to find out if it was just me on this local network, and the only way I had to investigate that was to ask someone else. The only way I could do that was to post to HN. It seemed the obvious next investigatory stage.


Colin, how is submitting a story in order to figure out if it was a local SNAFU different from submitting a story in order to report a problem? Especially in light of the FAQ suggesting/recommending/asking for people to email instead of submiting stories about problems/questions...


Some people are incapable of introspection. Sadly, including some of the more active people on HN.


I had thought you had asked about the difference between seeing whether a problem was just some odd, isolated thing and informing the people running a system that you were having a problem. If that's not it, I'm unclear as to what you were actually asking.


Colin said:

"I wasn't asking for support, or reporting a problem to HN, just seeing if it was a local SNAFU."

I asked how submitting a story to report a problem was different than submitting a story to see if it was a local SNAFU. And you brought up isup.me which would have been useless since the issue was related to logins?




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