The best part is at the very bottom of the log. A customer enters the IRC channel to ask for support after ryann (the hacker) finishes explaining the attack.
Customer: "hello, i forgot my password and linode's email reminder service doesn't work. i checked spam box but there's no email from linode."
Linode Guy: "ryannn: can you give him the password?"
Customer: "hello, i forgot my password and linode's email reminder service doesn't work. i checked spam box but there's no email from linode." Linode Guy: "ryannn: can you give him the password?"