I've been in a situation where I had to work directly with a good CEO (plus board, C-Levels, and a lot of middle-management) and problematic middle-management was the actual problem.
It was almost like parody:
- CEO wanting people to leave at 5 sharp, middle-management inventing work and forcing people to do overtime and telling people "he's the CEO, he can leave at 5, he doesn't know we have a lot of work to do".
- Bureaucracy and inefficiency, with everyone complaining about it, but whenever CEO pushed back on that same bureaucracy, the discussion would be hampered by one or two people fillibustering the meeting to force the status quo.
- People going to golf courses or resort trips paid by vendors and then pushing for a vendor that costs 100k/year. This one was so blatant that I was surprised said person wasn't fired.
- CEO and C-Levels taking suggestions from the trenches, and the board loving it, but middle-managers laughing about the suggestions behind the CEOs back, right after the meeting. This one stung because a few of those were suggestions I made and he presented as his own on my request.
This is the kind of stuff that HN people would go "Chesterton Fence" but was just fucking corruption and schoolyard bullying from middle-management.
Obviously the company didn't grow in the period, and the CEO resigned and left for much greener pastures.
In the end the only lesson I learned is that the CEO should have laid-off those people.
And that the CEO should make more money because childcare is hard work.
Yeah this is what I have seen in the orgs I been in too (although not as bad as you pointed out), I have also seen CEOs fail by inaction like you pointed out (not laying off people doing bad things).
Although I am more afraid of the middle manager who hides information than the CEO who doesn't act on it.
I'm no MBA (insert joke here about that being good or bad), but my general opinion is that leaders should delegate and then be held responsible. Details (beyond enough for the higher leadership to be effective) should be relatively minimal. Having some cross-functional accountability (eg security/financial audits, etc) is fine, but in my experience the vast majority of corporate dysfunction comes from micromanaging. This gets compounded when middle management also has to interpret and implement said micromanagement. Obviously people need to learn and make mistakes; mistakes are fine so long as they're not repeated! There is a reason that some of the best, most effective leaders I've ever worked under shield those under them from the politics of the organization.
I appreciate that in the real world a lot of nepotism means that people under higher leadership are the ones to be held accountable/scapegoated, though. Grifting has become a massive problem in the modern corporate world. You see it all the time when failed CEOs get such lucrative golden parachutes.
It was almost like parody:
- CEO wanting people to leave at 5 sharp, middle-management inventing work and forcing people to do overtime and telling people "he's the CEO, he can leave at 5, he doesn't know we have a lot of work to do".
- Bureaucracy and inefficiency, with everyone complaining about it, but whenever CEO pushed back on that same bureaucracy, the discussion would be hampered by one or two people fillibustering the meeting to force the status quo.
- People going to golf courses or resort trips paid by vendors and then pushing for a vendor that costs 100k/year. This one was so blatant that I was surprised said person wasn't fired.
- CEO and C-Levels taking suggestions from the trenches, and the board loving it, but middle-managers laughing about the suggestions behind the CEOs back, right after the meeting. This one stung because a few of those were suggestions I made and he presented as his own on my request.
This is the kind of stuff that HN people would go "Chesterton Fence" but was just fucking corruption and schoolyard bullying from middle-management.
Obviously the company didn't grow in the period, and the CEO resigned and left for much greener pastures.
In the end the only lesson I learned is that the CEO should have laid-off those people.
And that the CEO should make more money because childcare is hard work.
Funny thing is that I'm a middle manager myself.