It takes companies 3-5 years for migration of these products, all of which are not CapEx funded and so get minimal resourcing without prioritisation by leadership.
The vendor isn't incentivized to fuck you over on renewal pricing as soon as the implementation is complete.
And because of the size of the contract, the customer has more leverage at renewal time.
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It takes companies 3-5 years for migration of these products, all of which are not CapEx funded and so get minimal resourcing without prioritisation by leadership.