Didn't measure what complicated means, these are the words people who churned use

Generally the first point is server selection. That's too complicated for most users

Somehow I doubt it is.

People are capable of selecting phones, phone network providers, e-mail providers, Internet providers, but selecting a server for mastodon is too complicated?

Don't buy it

> Don't buy it

Not listening to users is when learning stops

You are making bad analogies, instead compare AP to other social media networks and what users expect when signing up

> You are making bad analogies, instead compare AP to other social media networks and what users expect when signing up

I don't. I make these analogies, because they show that almost everyone is able to deal with the complexity of selecting a service provider.

I acknowledge that it is not their expected sign up flow, though, because they you can only expect what you already know.

That’s actually why I never tried it. Server selection. Choice paralysis. Gave up.

how did you get internet access?

Usually there's a couple of options for internet access based on your address, not hundreds of servers.

Yeah one choice for me, the local cable company.

But for mastodon, even if it technically "doesn't matter" nobody stops there. You see things written like "The hardest part of getting started on Mastodon is the first step,"[1]

They talk about chosing a server based on region, language, topics of interest, or which ones your friends use. I've even some mention that your server choice can signal your political leanings.

I don't worry about any of those things when I choose an email provider or ISP.

[1] https://www.pcmag.com/how-to/how-to-pick-a-mastodon-server