It is not common and as you could have figured from the rest of this arrangement, it's just yes, this organisation is broken. Which is usually a good thing, broken places are usually to make money off that's why they remain broken for a long time - some places might go under because of that, but not a bank.
No, it is the fact that they outsource their IT to the lowest bidder and surround their work with ridiculous limitations our of the false hope of savings, that both destroy productivity, and make accountability impossible.
