I think you are better off making a complaint to the Australian Australian Consumers’ Association (CHOICE) https://accounts.choice.com.au/contact-us/ than to the ACCC
Tell them to lodge a designated complaint to the Australian Competition & Consumer Commission (ACCC).
ACCC complaints are designed for individual grievances while a designated complaint from a designated complainer is supposed to address "significant or systemic market issues that affect consumers in Australia".
Tell them to lodge a designated complaint to the Australian Competition & Consumer Commission (ACCC).
ACCC complaints are designed for individual grievances while a designated complaint from a designated complainer is supposed to address "significant or systemic market issues that affect consumers in Australia".