My reason for using Amazon has changed over the years it used to be for the good returns but now my situation is such that I’ve no interest in taking the time to use the return service. And I use the service for the quick delivery of small items that I can write off if I don’t like and it works for that fine on the occasion I have returned stuff. It’s never been an issue. I suspect that some of the posters on here have passed some kind of returns threshold which impacts their experience.