That level of service is for on-boarding customers. Sounds crazy, but they had a multi year on-boarding plan. We are now on-boarded, so why would they keep funding an on-boarding program that accepts any and all returns? The on-boarding process was complete awhile ago.

Retention is the next program they’ll have to initiate, but no reason to finance this now as there are no competitors just yet.

Listen, when it was said that corporations are amoral and sociopathic, it was not a joke.