One of the return options is 'item did not arrive'. You can also select 'I need help with another issue' or something like that, and either chat with support and explain or request a call.

(At least, in the UK. Like sibling comment to yours it's the amazing support and returns that makes me shop at Amazon (.de in their case) - I don't recognise the disaster described elsewhere in thread and I probably wouldn't shops there!)

In Canada .ca site at least, it's getting harder and harder to even find how to get help.

To get to chat, there are maybe 20 clicks to do. It's a series of menus and the wrong answer at any point leads you back to the prior purchases page.

If you finally get to 'chat', it's a terrible AI which never helps. If you respond incorrectly, AI closes the chat or gives dead end answers.

Only after all of this, do you finally have the opportunity to chat to a person. Often this person has a poor command of the english language too.

I just call now. They've literally made it so calling is 1000x easier.

Amazon is just hilariously, horribly managed these days.

I boycotted Amazon in January because of you-know-who and Bezo's swift and utter obeisance to him. It's surprisingly easy to go back to the old ways of waiting a little while for shipments if you're capable of planning ahead. (Speaking of which, it might be time for those of us who are post-Amazon to start thinking about our Christmas shopping.)

Unlike the author of the article, I don't believe it's possible to fix Amazon. He's talking about regulations as a remedy, but the U.S. is not likely to pass such regulations any time soon. The U.S. government is far more likely to threaten other nations for imposing such regulations or taxes on American companies operating in their jurisdictions. We saw this very thing happen when Canada was forced to delete its digital services tax.

If you don't think Amazon is delivering good value for your money, stop giving Amazon your money. Even though there is no direct competition for delivering Chinese junk to your doorstep overnight, stop giving Amazon your money. "Good, fast, cheap. Pick two." Amazon promised us all three, but failed to deliver just like all the rest.

Off the top of my head I can't remember but something like I need help with an order, then click "something else" or ask the automated chat to put you through to someone.