>> you can actually contact real humans as a workspace customer easily.
I can barely get replies from my Google Cloud rep and we’re paying them a lot more than $10 per month. Having reps on staff doesn’t mean they have time until things are escalated. When Google threw captchas up on Workspace accounts with integrations (which our product is) for 20ish minutes on Friday and everything was a panic we got responses from a few reps all at once, but mostly to hand wave away the outage.
If you want a fun example there’s a LegalEagle video where he details the difficulty in getting imposter accounts taken down from YouTube through his contacts. He’s not just a random YouTube user, he makes them money.
And for what it’s worth, these experiences are what I have come to expect from everyone outside of the high tiers of AWS Premium Support and a couple other vendors where you pay what is essentially a timeshare agreement for a support team.
I can barely get replies from my Google Cloud rep and we’re paying them a lot more than $10 per month. Having reps on staff doesn’t mean they have time until things are escalated. When Google threw captchas up on Workspace accounts with integrations (which our product is) for 20ish minutes on Friday and everything was a panic we got responses from a few reps all at once, but mostly to hand wave away the outage.
If you want a fun example there’s a LegalEagle video where he details the difficulty in getting imposter accounts taken down from YouTube through his contacts. He’s not just a random YouTube user, he makes them money.
https://www.youtube.com/watch?v=PEA0JzhpzPU&vl=en
And for what it’s worth, these experiences are what I have come to expect from everyone outside of the high tiers of AWS Premium Support and a couple other vendors where you pay what is essentially a timeshare agreement for a support team.