Customer service is one thing, but GDPR data requests are a matter of legal compliance.
From their privacy policy page:
Data Protection Officer: Bluesky has appointed a Data Protection Officer (DPO). You may contact our DPO at Ametros Group Ltd, Lakeside Offices, Thorn Business Park, Rotherwas Industrial Estate, Hereford, Herefordshire, HR2 6JT, dpo@ametrosgroup.com.
Data Protection Representative: Bluesky has appointed a Data Protection Representative (DPR) for both the UK and EU. You may contact Bluesky's EU Representative at Ametros Ltd, Unit 3D, North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, gdpr@ametrosgroup.com. You may contact Bluesky's UK Representative at Ametros Group Ltd, Lakeside Offices, Thorn Business Park, Rotherwas Industrial Estate, Hereford, Herefordshire, England, HR2 6JT, gdpr@ametrosgroup.com.
This shows that the author should file a complaint with the Irish DPA (assuming they're an EU national) or the UK's DPA if they're from there. Bluesky repeatedly exceeded the applicable legal deadlines.
They seem to have outsourced their compliance to https://ametrosgroup.com/ which would probably explain why it takes forever to get them to comply; the people dealing with the legal paperwork don't have access to the API to run a data export because they're a completely different company.
I understand that. Over the years I’ve sent several GDPR requests for my data and its deletion, and I always remind the service in the very first message that the law requires a response within thirty days. But I also know that a failure to comply is very hard to fight. These companies avoid the law for as long as they can.
> the author should file a complaint with the Irish DPA
Good luck with that. If you follow the work done by noyb, what you quickly learn is the Irish DPA loves US companies and giving them a pass. They actively defend them. The new Irish DPC commissioner is a former Meta lobbyist.
From their privacy policy page:
This shows that the author should file a complaint with the Irish DPA (assuming they're an EU national) or the UK's DPA if they're from there. Bluesky repeatedly exceeded the applicable legal deadlines.They seem to have outsourced their compliance to https://ametrosgroup.com/ which would probably explain why it takes forever to get them to comply; the people dealing with the legal paperwork don't have access to the API to run a data export because they're a completely different company.