> Just do whatever you want and then listen to your actual users' feedback.
That's good advice. But there's an important caveat: telemetry is not user feedback.
This is where "data driven" approach often fails in practice: telemetry isn't feedback, it's evidence you gather to help you guess the user feedback in lieu of actually getting it. When that's not understood and given proper care (which is approximately always, because everyone has too little time and too many stakeholders breathing down their necks), it's very easy to just find proof for your own preconceptions in the data stream.
That's good advice. But there's an important caveat: telemetry is not user feedback.
This is where "data driven" approach often fails in practice: telemetry isn't feedback, it's evidence you gather to help you guess the user feedback in lieu of actually getting it. When that's not understood and given proper care (which is approximately always, because everyone has too little time and too many stakeholders breathing down their necks), it's very easy to just find proof for your own preconceptions in the data stream.