Something I absolutely loved while working at Meta was that basically every internal system has some kind of ticket ID, and more importantly, wherever it's displayed near the top of the page you very likely can click-to-copy it. And the click-to-copy gives you a rich version of the ticket ID that you could paste into Google Docs and have the link to the ticket page embedded already. Really small feature that improved the life of engineers a lot considering how much you're copy/pasting IDs around. It's the type of UX care that I expect ServiceNow type third party systems will never have.
Recently I've been considering simple click-to-copy button is a bad ux since it can destroy one's clipboard (granted, I'm not using clipboard manager). This might be mitigated with a confirmation before actually replacing the clipboard, but I haven't encountered such implementation. Maybe due to ctc more often appear in tech-related websites.
Instead of click-to-copy, you could do click-to-highlight, so that "right-click > Copy" highlights the text on right-click if it's not initially selected. There is some subtlety in the logic, because it shouldn't interfere when the user manually selects a substring.
I'm aware of that gesture, but I think it shows the point that it requires extra intention from the user to do select+copy on an input-looking field with copy button attached, instead of being part if the default ctc button experience.
Not that I am searching, but I wonder if there's already tog/nielson/other ux research on this specific interaction.
I highly recommend getting a clipboard manager! They keep a (usually configurable) history of your most recent clipboard items and allow switching the active selection between them.
Surely. First time I used clipboard management was long time ago somewhen in windows xp era. But growing older make me not really incentivized on trying myself to relearn clipboard history gestures. I might do that someday though.
The difference is now I know git and text editor with hot-save support; with mostly textual clipboard, the texts usually just land in either git/editor.
Hover shows icon for copy rich link
Clicking shows menu with copy plain text, copy rich link, search for backlinks, etc
Element itself is a link that can be ⌘-clicked, right clicked etc
