That's a great point, we're thinking about allowing you to record sessions down the line and re-use them. For many companies screensharing is an integral part of the support process already, it's just slow and requires downloads. We're solving that problem for them.

There are definitely many companies that don't need this. E-commerce companies for example tend to get support requests that don't require screensharing e.g. "Can I get free shipping?" That reality is totally fine with us, because it allows us to concentrate our efforts on a small group of companies that really need this.

Thanks for the feedback!