Hey guys, I'm Dan Shipper one of the co-founders of Firefly. Just to answer a few likely questions:
1. It's download free because it runs completely in the browser with Javascript
2. We're differentiated from other similar services like GoInstant because GoInstant has a completely enterprise strategy. They're not self-serve and they work with big companies. We're tackling the lower end of the market.
3. We're helping to solve the distribution problem inherent to marketing to SMBs with a screensharing API. The API basically turns us into a Twilio for screensharing meaning that anyone can introduce our screensharing technology into their customer support apps with just a few lines of code.
Any feedback about the product you have would be incredibly helpful. Thanks!
I think this is pretty cool but you're sharing a Web page rather than "screen sharing", right? That is, it's good for webapps but not for Excel, etc? It'd be cool if HTML5 got an API to do proper screen sharing one day though..
Technically it's co-browsing software. So basically what we do is grab the DOM from the customer side and transfer it to the representative's side. There's no screenshot involved which gives us a number of advantages
1. It's more private. The rep doesn't see your whole screen, just the contents of the page.
2. It's more secure. We can redact DOM elements with sensitive information like passwords so that they never hit our servers and are never seen by the rep.
1. It's download free because it runs completely in the browser with Javascript
2. We're differentiated from other similar services like GoInstant because GoInstant has a completely enterprise strategy. They're not self-serve and they work with big companies. We're tackling the lower end of the market.
3. We're helping to solve the distribution problem inherent to marketing to SMBs with a screensharing API. The API basically turns us into a Twilio for screensharing meaning that anyone can introduce our screensharing technology into their customer support apps with just a few lines of code.
Any feedback about the product you have would be incredibly helpful. Thanks!