I tried, but they basically said we can't help anymore in this matter and disconnected me and I saw no further way to escalate. This was in the US. In the EU when I had another problem with Amazon and CS was unhelpful I was able to escalate via relevant authorities and it eventually got someone from Executive Customer Relations to send an actual human-written email apologizing for the whole ordeal and resolving my situation

If you still want to try to resolve this, send me an email (link in bio) and I'll give you the emails of the exec team.