Judging by what I've been seeing in the field in the last half-decade, this doesn't surprise me one bit. Zero forward thinking and comprehensive analysis of features before they are built, with tickets just being churned out by incessant meetings that only end because people get tired. And the devs just finish the tickets without ever asking why a feature is being built or how it actually has to interact with the rest of the system.
Multiply that by years, by changing project managers and endless UX re-writes, huge push for DEI over merit, junior & outsourced-heavy hires and forced promotions, and you end up getting this mess that is "technically" working and correct but no one can quantify the potential loss and lack of real progress that could have been made if actual competent individuals were put in charge.
Multiply that by years, by changing project managers and endless UX re-writes, huge push for DEI over merit, junior & outsourced-heavy hires and forced promotions, and you end up getting this mess that is "technically" working and correct but no one can quantify the potential loss and lack of real progress that could have been made if actual competent individuals were put in charge.