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What are your normative views on this topic?


That there's nothing magic about security to exempt it from economics.


That's not a normative view (the hint is the "there's" which is a contraction of "there is"). A normative view would use the word should or ought.



Do you mean that you don't have a normative view on it, or that the thing you said was a normative view, or something else?


If you want to fit the word "should" in there somewhere, you can. I think SSO is important, and it would be one of the first 3 things I would stand up at any new shop I went to, but I can think of more important security things that nobody really thinks should be equally distributed across companies.


Okay:

"That there should be nothing magic about security to exempt it from economics."

I disagree quite strongly with this! I think a reasonable premium for SSO support costs is fine but severe price discrimination/bundling based on security features is unethical. That is because security issues have large externalities on uninvolved parties.


That's not the fault of the vendor, it's the fault of the customer who refuses to pay for what the vendor charges. You couldn't argue that it would be "unethical" for Atlassian to charge $1000/seat; you'd just say it was too expensive. Somehow though, when you bundle security into that, you don't look at it and say "customers should not use the cheap-o account type and should pay what Atlassian is actually charging for this service, or use a different provider" --- no, they blame Atlassian.

No, not valid. It's Atlassian's customer that's on the hook for securing their offerings to their customers. Atlassian is holding up its end of the bargain. If you don't like it, don't take them up on it! I don't!


I think as the B2B customer you ought to do right by your users. But as the B2B vendor you have a responsibility to guide your customers towards making better choices. If your SSO plan costs $1000 a month and that's the "true" cost, your non-SSO plan should cost $900 a month to make it unviable for your customers to try and make the bad choice.

This is all normative.


What's a "true cost"?


I mean what the vendor actually wants to make the customer pay based on their internal margins. If the intention is to make customers pay $1000 a month, don't price a non-SSO tier at $150 a month.

Just my opinion.


So far as I know, no software in the world is cost-plus priced.


I'm not saying software should be cost plus priced. I'm saying that non-SSO shouldn't have an unreasonable discount.




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