They have their work cut out for them indeed, but it's of there own making. They should have been looking at systemic issues when the Minecraft founder couldn't get access to his account for months, when their customer service advised someone to destroy a perfectly good violin due to "fraud", apparently mass payment doesn't exist even when it does [1],
numerous reviews in magazines such as PC World [2] and Kernel Magazine [3], and an entire website devoted to how bad they are was established from pissed off customers [4].
PayPal are in big trouble. It's going to take more than platitudes to get them out of it!
Yes, that was a Hail Mary toss that worked. The question is, is the new guy of Steve Jobs caliber, or is it a shyster who can only sell himself as such? (I hope he is.)
The new guy is the desperation move, not the way an organization should solve problems on a regular basis.
PayPal are in big trouble. It's going to take more than platitudes to get them out of it!
1. http://christianowens.com/post/15771850658/my-recent-experie...
2. http://www.pcworld.com/article/101525/consumer_alert_paypals...
3. http://www.kernelmag.com/comment/column/2978/paypal-still-su...
4. http://www.paypalsucks.com/