This is definitely a thing, but I hope KDE specifically on average has a rep of being easy to get into and owning our mistakes. At least this is really the culture we try to cultivate broadly.
For example, we also have some devs who proactively read or watch negative reviews and extract the good points into tickets (it's a nice low cost source of one form of user testing), and we've over the last half-decade or so built a strong culture of paying attention to user pain points, change defaults to match expectations, etc.
I know this thread reads pretty negatively, but I can say confidently our userbase has never been happier and the total number of users we serve well has grown significantly. You can even see it in the metrics - our monetary user donations have tripled in the last couple of years.
For example, we also have some devs who proactively read or watch negative reviews and extract the good points into tickets (it's a nice low cost source of one form of user testing), and we've over the last half-decade or so built a strong culture of paying attention to user pain points, change defaults to match expectations, etc.
I know this thread reads pretty negatively, but I can say confidently our userbase has never been happier and the total number of users we serve well has grown significantly. You can even see it in the metrics - our monetary user donations have tripled in the last couple of years.
You can teach this pony new tricks!