Raising incidents is not about suggestions. Things like build pipelines run into issues, someone from Ops need to investigate, and maybe bump up some pods or apply some config changes on their end. Or some wiki page has conflicting information, someone need to update it with correct information after checking with the relevant other people, policies and standards. The other people might be on vacation and their delegate misguides as they are not aware of the recently changed process.

It's probably messier than you think.