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I was just having this conversation with myself for another reason this morning (trying to define why automating processes is a force multiplier and mistake reducer). Because there’s little to no IDE integration for ticket tracking, swapping to the ticket system is a context switch. And the ticket system has ways of demanding your attention once you’re in there. If it succeeds now you’re pre-empted.

The thing about concurrency is that as long as you don’t know about a priority message you can continue to make progress on the task at hand. The moment you are aware of it you have to deal with it or have to explain yourself later. “I didn’t see it” goes a lot farther than, “I did but I was busy.”

My ex would try to check her work email on a Friday evening as we were on our way out the door for a trip out of town. A trip her boss likely knew about. That’s not why she’s my ex but it certainly didn’t help. That email arrived after you already left, lady. That’s your story and we are sticking to it. Don’t go looking for conflict, particularly when doing so affects people other than yourself.



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