Jira really seems to have degraded as it has become increasingly bloated. I grit my teeth every time I hear platform ops say "hey, that deployment ticket last week... we noticed you didn't fill out the x, and z fields and also didn't create a follow-up ticket for future deployment to prod with the correct link to the implementation ticket"

That’s nothing to do with jira and everything to do with your platform ops team.

That’s only true if you think the person who made the torture device is not culpable for their customers using it as a torture device.

I don’t happen to believe that is true. Pandering to customers makes you part of the problem.

Ah, sorry I think I communicated in an unclear way. Yeah, we have some annoying processes at my office but a big reason that this sort of request sucks for me is that Jira is bloated, slow, confusing and buggy in a way it wasn't 5-10 years ago.

My experience is that if you give a “better” tool to a bad team they’ll just do something outside the tool. I have never worked with a team who has had a roadmap in jira - there’s always a corresponding excel sheet for that. The best defence against this practice is strong leadership and buy in to the value of the tool.

Personally I run myself on a bullet ish journal and I’d probably run my team on Trello given the choice.

> ...and I’d probably run my team on Trello given the choice.

For how much longer, though? Been quite a while since Trello was bought by Atlassian; dunno how badly Jira-fied it is by now, but I can only imagine it's going to get more and more so.