They are purposely losing billions, this is a growth phase where all of the big AI companies are racing to grow their userbase, later down the line they will monetize that captured userbase.
This is very similar to Uber which lost money for 14 years before becoming profitable, but with significantly more upside.
Investors see the growth, user stickiness and potential for the tech; and are throwing money to burn to be part of the winning team, which will turn on the money switch on that userbase down the line.
The biggest companies and investors in the planet aren't all bad at business.
I'd say the userbase has grown. You can't claim half a billion users and simultaneously say you're still trying to grow. This isn't a month-old technology now. And they still can't turn a profit. (edit: and by "you" i meant "they")
>You can't claim half a billion users and simultaneously say you're still trying to grow.
You can if you're still growing. ChatGPT is the 5th most visited site on the planet yes, but it is still growing hundreds of millions of visits with every passing month.
They aren't turning a profit because they aren't monetizing the vast majority of subscribers in any way (not even ads). LLM inference is cheap enough for ads to be viable.
This is very similar to Uber which lost money for 14 years before becoming profitable, but with significantly more upside.
Investors see the growth, user stickiness and potential for the tech; and are throwing money to burn to be part of the winning team, which will turn on the money switch on that userbase down the line.
The biggest companies and investors in the planet aren't all bad at business.